Missed Appointment Fees
At Morgan Optometry, we take the time to spend with you at your appointment. Our appointment times are considerably longer than a lot of opticians. You will be seeing one of our qualified optometrists who will be using state of the art equipment. At Morgan Optometry, our fees are based upon the time that you will be with the Optometrist.
A missed optical appointment means lost clinical time to the practice and deprives other clients of the opportunity to benefit from this time. During this period, we have an empty chair, wages and overheads still have to be paid, and the business makes a loss. This can only then be covered by increasing charges to our clients, something which we don’t want to do.
The demand for appointments at our practice is high, and to ensure that we keep waiting times as short as possible and maximize our clinical time, we ask that you give 24 hours notice if you are unable to attend.
A charge will be made for appointments missed or canceled at less than 24 hours notice if we cannot fill that appointment.
Automatic Missed Appointment Fees
If you miss or cancel at short notice an appointment at Morgan Optometry, an automatic charge will be added to your account as outlined in our missed appointment policy below:
If it is the first appointment that you have missed with us, we’ll try to contact you to check everything is well and arrange to re-book the appointment for you. In this instance, 100% of the cost of the appointment will be charged and will be taken off your fees at your next visit if it is within one month.
Upon missing a second appointment, a charge of 100% of both appointments plus an administration fee of £15 will automatically be added to your account. The account will need to be settled before making any further appointments.